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Think you’re computer-illiterate?

1. Compaq is considering changing the command “Press Any Key” to “Press Return Key” because of the flood of calls asking where the “Any” key is.

2. AST technical support had a caller complaining that her mouse was hard to control with the dust cover on. The cover turned out to be the plastic bag the mouse was packaged in.

3. Another Compaq technician received a call from a man complaining that the system wouldn’t read word processing files from his old diskettes. After trouble- shooting for magnets and heat failed to diagnose the problem, it was found that the customer labeled the diskettes then rolled them into the typewriter to type the labels.

4. Another AST customer was asked to send a copy of her defective diskettes. A few days later a letter arrived from the customer along with Xeroxed copies of the floppies.

5. A Dell technician advised his customer to put his troubled floppy back in the drive and close the door. The customer asked the tech to hold on, and was heard putting the phone down, getting up and crossing the room to close the door to his room.

6. Another Dell customer called to say he couldn’t get his computer to fax anything. After 40 minutes of trouble-shooting, the technician discovered the man was trying to fax a piece of paper by holding it in front of the monitor screen and hitting the “send” key.

7. Another Dell customer needed help setting up a new program, so a Dell tech suggested he go to the local Egghead. “Yeah, I got me a couple of friends, “the customer replied. When told Egghead was a software store, the man said, “Oh, I thought you meant for me to find a couple of geeks.”

8. Yet another Dell customer called to complain that his keyboard no longer worked. He had cleaned it by filling up his tub with soap and water and soaking the keyboard for a day, then removing all the keys and washing them individually.

9. A Dell technician received a call from a customer who was enraged because his computer had told him he was “bad and an invalid”. The tech explained that the computer’s “bad command” and “invalid” responses shouldn’t be taken personally.

10. An exasperated caller to Dell Computer Tech Support couldn’t get her new Dell Computer to turn on. After ensuring the computer was plugged in, the technician asked her what happened when she pushed the power button. Her response, “I pushed and pushed on this foot pedal and nothing happens.” The “foot pedal” turned out to be the computer’s mouse.

11. Another customer called Compaq tech support to say her brand-new computer wouldn’t work. She said she unpacked the unit, plugged it in, and sat there for 20 minutes waiting for something to happen. When asked what happened when she pressed the power switch, she asked “What power switch?”

12. This guy calls in to complain that he gets an “Access Denied” message every time he logs in. It turned out he was typing his user name and password in capital letters.

Tech Support: “OK, let’s try once more, but use lower-case letters.”
Customer: “Uh, I only have capital letters on my keyboard.”

13. True story from a Novell NetWire SysOp:

Caller: “Hello, is this Tech Support?”
Tech: “Yes, it is. How may I help you?”
Caller: “The cup holder on my PC is broken and I am within my warranty period. How do I go about getting that fixed?”
Tech: “I’m sorry, but did you say a cup holder?”
Caller: “Yes, it’s attached to the front of my computer.”
Tech: “Please excuse me if I seem a bit stumped, It’s because I am. Did you receive this as part of a promotional, at a trade show? How did you get this cup holder? Does it have any trademark on it?”
Caller: “It came with my computer, I don’t know anything about a promotional. It just has ’4X’ on it.” At this point the Tech Rep had to mute the caller, because he couldn’t stand it. The caller had been using the load drawer of the CD-ROM drive as a cup holder, and snapped it off the drive!

14. Illegal Operations

A good friend of mine in Los Angeles is somewhat computer illiterate. She recently called me with a problem she was having with her new computer:
“Simon, something’s wrong with the Internet thing, it doesn’t work.”
“What does the computer say?”
“Well, it just told me that the program had performed an ‘illegal operation’ and that it was going to be shut down.”
I paused, about to respond that it was nothing to worry about and all she had to do was restart the computer, when I thought of something.
“You think it means the police are going to come and shut down your computer, don’t you?”
A trans-Atlantic pause….
“Umm, it doesn’t then?”
“No!”

Two men on death row were scheduled for back to back executions. On the appointed day, the warden asked each if he had a last request. “Yes, sir,” the first man said. “I’d really like to hear some rap music one last time.”

“And you?” the warden asked the other.

“Please,” the second man pleaded, “Kill me first!”

To: All Staff
Date: December 1
Subject: New “Twelve Days of Christmas” Policy

The recent announcement that Donner and Blitzen have elected to take the early reindeer retirement package has triggered a good deal of concern about whether they will be replaced, and about other restructuring decisions at the North Pole.

Streamlining is due to the North Pole’s loss of dominance in the season’s gift distribution business. Home Shopping TV channels and mail order catalogues have diminished Santa’s market share. He and the Board could not sit idly by and permit further erosion of the profit picture.

The reindeer downsizing was made possible through purchase of a late model Japanese sled for the CEO’s annual trip. Improved productivity from Dasher and Dancer, who summered at the Harvard Business School, is anticipated. Reduction in the reindeer will also lessen airborne environmental emissions for which the North Pole has received unfavorable press (gas and solid waste).

We’re pleased to inform you that Rudolph’s role will not be disturbed. Tradition still counts for something at the North Pole!

Management denies, in the strongest possible language, the earlier leak that Rudolph’s nose get red, not from the cold, but from substance abuse. Calling Rudolph “a lush who was into the sauce and never did pull his share of the load” was an unfortunate comment, made by one of Santa’s helpers and taken out of context at a time of the year when they are known to be under ‘executive stress’.

As for further restructuring, today’s global challenges require the North Pole to continue to look for better, more competitive steps. Effective immediately, the following economy measures are to take place in the “Twelve Days of Christmas” music subsidiary:

1) The partridge will be retained, but the pear tree, which never produced the cash crop forecasted, will be replaced by a plastic hanging plant, providing considerable savings in maintenance;

2) Two turtle doves represent a redundancy that is simply not cost effective. In addition, their romance during working hours could not be condoned. The positions are, therefore, eliminated;

3) The three French hens will remain intact. After all, everyone loves the French;

4) The four calling birds will be replaced by an automated voice mail system, with a call waiting option. An analysis is underway to determine who the birds have been calling, how often and how long they talked;

5) The five golden rings have been put on hold by the Board of Directors. Maintaining a portfolio based on one commodity could have negative implications for institutional investors. Diversification into other precious metals, as well as a mix of T-Bills and high technology stocks, appear to be in order;

6) The six geese-a-laying constitutes a luxury which can no longer be afforded. It has long been felt that the production rate of one egg per goose per day was an example of the general decline in productivity. Three geese will be let go, and an upgrading in the selection procedure by personnel will assure management that, from now on, every goose it gets will be a good one;

7) The seven swans-a-swimming is obviously a number chosen in better times. The function is primarily decorative. Mechanical swans are on order. The current swans will be retrained to learn some new strokes, thereby enhancing their outplacement;

8) As you know, the eight maids-a-milking concept has been under heavy scrutiny by the EEOC. A male/female balance in the workforce is being sought. The more militant maids consider this a dead-end job with no upward mobility. Automation of the process may permit the maids to try a-mending, a-mentoring or a-mulching;

9) Nine ladies dancing has always been an odd number. This function will be phased out as these individuals grow older and can no longer do the steps;

10) Ten Lords-a-leaping is overkill. The high cost of Lords, plus the expense of international air travel, prompted the Compensation Committee to suggest replacing this group with ten out-of-work congressmen. While leaping ability may be somewhat sacrificed, the savings are significant as we expect an oversupply of unemployed congressmen this year;

11) Eleven pipers piping and twelve drummers drumming is a simple case of the band getting too big. A substitution with a string quartet, a cutback on new music, and no uniforms, will produce savings which will drop right to the bottom line;

Overall we can expect a substantial reduction in assorted people, fowl, animals and related expenses. Though incomplete, studies indicate that stretching deliveries over twelve days is inefficient. If we can drop ship in one day, service levels will be improved.

Regarding the lawsuit filed by the attorney’s association seeking expansion to include the legal profession (“thirteen lawyers-a-suing”), a decision is pending.

Deeper cuts may be necessary in the future to remain competitive. Should that happen, the Board will request management to scrutinize the Snow White Division to see if seven dwarfs is the right number.

Please join us in supporting the Republican National Committee’s nomination of George W. Bush and Dick Chenney as candidates for President and Vice President of the United States. From this day forward, all our efforts will be focused on the “Bush and Dick” campaign.

Joining our campaign as national spokespersons are Ellen Degeneris who said publicly, “I like Bush,” and Elton John who said publicly, “I like Dick.” Also supporting the cause is Angelina Jolie who said publicly, “I like both Bush and Dick.”

If you wish to see a lot of Bush and Dick, please sign up to work for their election.

For those of you who prefer Gore, the following bumper stickers are available: “Lick Bush in 2000.”

‘Nurse, is it true that uncooked eels are healthy?’
‘I imagine so, sir. I’ve never heard any complaining.’



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